Return & Refund Policy

At 3DMemoria, we take pride in producing high-quality, custom-made 3D Photo Crystals and personalized Bobbleheads. Because each item is highly personalized and uniquely made to order, we kindly ask that you carefully review our return and refund policy before placing an order.

Custom Product Policy

All products sold on 3DMemoria.com are individually custom-crafted based on the specific images, specifications, and text you provide. Therefore, we are unable to accept returns, exchanges, or offer refunds for the following reasons:
- Change of mind after the order has entered production (12 hours after placement or after design/photo confirmation).
- Incorrect photos, low-resolution files, or typographical/text errors submitted by the customer.
- Dissatisfaction with personal design preferences that were not clearly communicated prior to production.
- Slight visual variations naturally resulting from the nature of 3D laser engraving, or hand-sculpting based on submitted photo quality.
- For Custom Bobbleheads: Once you have reviewed and approved the digital/sculpture proofs via email, no refunds or remakes can be requested based on facial likeness after the product is permanently baked and painted.
Please double-check all personalized details and options before submitting your order.

Return & Refund Eligibility (Damaged or Incorrect Items)

We want you to love your custom keepsakes! We will gladly offer a full refund or a free replacement at no extra cost to you if your order meets any of the following conditions:
- The product arrived broken, cracked, scratched, or damaged during transit.
- You received the wrong item (wrong crystal size, incorrect shape, or completely wrong engraving/sculpting).
- There is a clear production error on our part that deviates entirely from your order confirmation.

To qualify for a refund or replacement, please notify our customer support team within 14 days of delivery and provide the following information:
1. Your Order Number.
2. Clear photos or a short video of the defective/damaged product and its original packaging.
3. A brief description of the issue.

Refund, Replacement, and Shipping Fees

Once your claim and supporting evidence are reviewed and approved by our team:
- Free Replacement: A new personalized product (3D Crystal or Bobblehead) will be re-produced and shipped to you via priority mail at no extra charge.
- Full Refund: A refund will be automatically issued back to your original payment method within 3–5 business days.
- Return Shipping Costs & Taxes: In most cases involving product damage or our error, you do NOT need to return the item (we will issue a replacement/refund based on photo evidence). However, if we do request that the original item be returned for quality inspection, 3DMemoria will provide a pre-paid return shipping label. You will not bear any return shipping costs, import taxes, or handling fees due to our error.

Order Cancellation Policy

Because we aim for fast fulfillment, the creation and design process begins shortly after an order is placed. Orders may only be canceled or modified within 12 hours of being placed. Once an order enters the physical production stage, it cannot be canceled or amended.

Contact Us

If you have any questions, concerns, or need to report an issue with your order, please do not hesitate to contact our dedicated support team:

Email: support@3dmemoria.com
We aim to respond to all inquiries within 1–2 business days.