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Frequently Asked Questions
3D CRYSTAL
What are 3D crystals, and how are they made?

Our 3D crystals are premium optical-grade glass(K9 crystal) engraved with laser technology to create stunning three-dimensional designs inside the crystal, never fade. The process uses high-precision lasers to etch your chosen image or design, resulting in a permanent, lifelike 3D effect.

What types of designs can I create on a 3D crystal?

You can personalize crystals with photos, text, logos, or any custom 3D models like buildings, vehicles. Popular options include portraits, pet memorials, wedding keepsakes, Birthday, Anniversaries, Festivals and corporate awards.

What file formats do you accept for custom designs?

We accept high-resolution JPEG, PNG. For 3D models, provide STL, OBJ, or 3MF files.  

How long does production and shipping take?

Production normally takes 1-3 business days depending on the quantities.

Shipping time varies by locations and shipping methods:  

Standard shipping: 5-10 working days

Fast shipping: 2-5 working days

Do you suggest to add led base for my crystals?

Yes, we suggest you to add led base for the crystal, it lights up the engraving and make the crystals look more shining.

Will the background of my photo show in crystal?

It depends on your options, it will be without background if you don’t choose to have it.

Can i see preview before the crystal is burned?

Yes, we provide free preview if you need.

Still have questions?

Contact us at support@3dmemoria.com

BOBBLE HEAD
What's the difference bertween Pre-made body and fully custom bobble heads?

For pre-made body bobble head, the pose can’t be changed, only head is customized, but the colors of clothes are changeable. For fully custom bobble heads, the head, pose, clothes....everything is customized.

What materials do you use for bobble heads?

Our bobble heads are produced from premium environmental protection materials, polyresin and polymer, polyresin is more colorful and stronger, polymer head is more lifelike, we combine the advantages of the two materials for our bobble heads, this makes them more attractive.

What's the production timeline?

We offer 5 kinds of services for customers to choose, pls see below:

 

  1. Fastest Production:

Production in 1-2 days

 

  1. Faster Production:

Production in 3-6 days

 

  1. Fast Production:

Production in 7-10 days

 

  1. Premium Production:

Production in 11-14 days

 

  1. Standard Production:

Production in 15-20 days

 

Fast Production:

Production in 7-10 days

 

Premium Production:

Production in 11-14 days

 

Standard Production:

Production in 15-20 days

How does customization work?

Simple 4-step process:  

  1. Upload photos/instructions  
  2. Receive proof
  3. Approve or request revisions  
  4. We craft & ship your bobblehead  
Can you carve specific poses or accessories?

Yes! Our artists can carve whatever you need, Including but not limited to:

- Sports equipment  

- Musical instruments

- Vehicles  

- Occupational gear  

- Pet/animal companions  

- Unique wardrobe items  

GENERAL QUESTIONS
Do you ship internationally?

Yes! We ship worldwide via DHL/Fedex/UPS and Yun, tracking provided. Pls note that customs fees or import taxes may apply, depending on your country’s regulations which need to paid by recipients.

How do I place a custom order?

Upload your photo on our order system and fill in the necessary forms. We’ll contact you if adjustments are needed.  

Can I edit my design after placing an order?

Yes, but only if production hasn’t started. Contact us immediately at support@3dmemoria.com to request changes.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are encrypted for security.  

Is my personal data safe?

Absolutely. We comply with GDPR and never share your data with third parties.

What if my gift arrives damaged?

Contact us within 24 hours of delivery with photos of the damage. We’ll replace it free of charge.  

Can I return a personalized gift?

Due to the custom nature of our products, returns are only accepted for damaged or incorrect items.

Do you offer discounts for bulk orders?

Yes! Contact bulk@3dmemoria.com for bulk pricing and custom solutions for events, awards, or promotional items.

Do you offer discounts for bulk orders?

Yes! Contact bulk@3dmemoria.com for bulk pricing and custom solutions for events, awards, or promotional items.

Can i cancel my order?

Yes, you can, but this must be before we haven’t begun production on your items, Please contact us as soon as you realize you want to cancel your order. The email is support@3dmemoria.com

LEARN MORE
Who are we?

Since 2001, we have dedicated ourselves to mastering the art of custom gifts, specializing in 3D crystals and personalized bobbleheads. With over two decades of expertise, we have built unparalleled production capabilities and refined our processes to deliver exceptional quality, fast speed, and affordability.  

Why Choose Us?

Swift Production & Delivery:  

As a self-owned factory, we ensure full control over every step of production. Our optimized workflow allows us to offer express 12-hour shipping for urgent orders, without compromising on quality.  

 

Rigorous Quality Assurance:  

Every product undergoes strict quality checks to meet the highest standards. From intricate 3D laser engravings to vibrant bobblehead designs, we guarantee durable, premium results that exceed expectations.  

 

Innovative & Cost-Effective Designs:  

Our in-house design team stays ahead of trends, continuously crafting fresh, creative concepts that blend novelty with affordability. Whether for gifts, promotions, or personal keepsakes, we provide solutions that captivate audiences while staying budget-friendly.  

 

Unbeatable Pricing:  

By eliminating middlemen and leveraging advanced manufacturing technologies, we offer the most competitive prices in the industry. Premium customization no longer has to come at a premium cost.  

 

Your Trusted Partner

Choosing us means embracing professionalism, reliability, and value. We combine cutting-edge innovation with decades of hands-on experience to transform your ideas into tangible, high-quality products—fast, flawless, and affordably.  

 

Let us bring your vision to life. Contact us at support@3dmemoria.com

today and experience the difference of working with true customization experts!